Shipping Policy
Shipping Policy
Last Updated: July 29, 2026
1. Overview
Thank you for shopping with Rivloan.
Rivloan is operated by:
Company Name:
Changsha Hongyi Business Services Co., Ltd.
We are committed to providing a reliable and convenient shopping experience. This Shipping Policy explains how we process, ship, and deliver your orders placed through:
2. Order Processing Time
All orders are processed after payment confirmation.
Our standard processing time is:
1-3 business days
During high-volume periods, holidays, or promotional events, processing times may be slightly extended.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
3. Shipping Time
Estimated delivery times may vary depending on your location and shipping conditions.
Typical delivery timeframe:
Estimated Delivery Time: 7-15 business days
Please note that delivery times are estimates and may be affected by:
- Shipping destination
- Customs procedures
- Carrier delays
- Weather conditions
- Other circumstances outside our control
4. Shipping Locations
We currently provide shipping services to customers in supported regions.
Shipping availability and delivery times may vary depending on the destination address.
If your location is not available during checkout, please contact our customer support team for assistance.
5. Shipping Costs
Shipping costs are calculated based on:
- Order value
- Shipping destination
- Available shipping method
The final shipping cost will be displayed during checkout before payment confirmation.
From time to time, Rivloan may offer free shipping promotions or shipping discounts. Promotional shipping offers may have specific terms and conditions.
6. Order Tracking
Once your order has been shipped, tracking information will be sent to the email address provided during checkout.
You may use the tracking information to check your order status.
Please allow some time for tracking information to become active after shipment.
7. Bundle and Multi-Pack Orders
Some Rivloan products are offered as multi-pack bundles, including:
- Multi-pack shirts
- Multi-pack pants
- Bundle clothing deals
All items included in a bundle order will be processed and shipped according to the same order fulfillment process.
Tracking information will be provided after the order has been shipped.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
Please carefully check:
- Full name
- Shipping address
- Phone number
- Email address
If incorrect information is provided, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to update the shipping information.
9. Delayed or Lost Packages
While we work with reliable shipping partners, delays may occasionally occur due to circumstances outside our control.
Rivloan is not responsible for delays caused by:
- Customs clearance
- Incorrect address information
- Carrier delays
- Weather conditions
- Other unexpected events
If your package appears delayed or you have concerns about your shipment, please contact our customer support team and we will assist you.
10. Customs and Import Duties
Customers are responsible for any customs fees, import duties, taxes, or other charges that may apply in their country or region.
These charges vary depending on local regulations and are not controlled by Rivloan.
11. Contact Us
If you have questions regarding your order or shipping information, please contact us:
Company Name:
Changsha Hongyi Business Services Co., Ltd.
Brand Name:
Rivloan
Email:
support@rivloan.com
Website:
https://rivloan.com/
Business Hours:
Monday - Friday
9:00 AM - 6:00 PM (EST)