Return Policy

Last Updated: July 29, 2026

1. Overview

At Rivloan, customer satisfaction is our priority.

Rivloan is operated by:

Company Name:
Changsha Hongyi Business Services Co., Ltd.

We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return according to the conditions outlined in this policy.

2. Return Eligibility

We accept return requests within 30 days after the delivery date.

To be eligible for a return, items must meet the following requirements:

• Items must be unused and unworn.
• Items must be in the original condition.
• Items must include original packaging and tags (if applicable).
• Items must not show signs of washing, damage, or alteration.

Products that do not meet these conditions may not be accepted for return.

3. Bundle and Multi-Pack Product Returns

Some Rivloan products are sold as multi-pack bundles, including:

• Multi-pack shirts
• Multi-pack pants
• Bundle deals

For bundle products, all included items must be returned together unless otherwise approved by our customer support team.

Partial returns from bundle purchases may not be eligible for a full refund.

4. Non-Returnable Items

The following items may not be eligible for return:

• Items returned after the 30-day return period
• Items that have been worn, washed, or damaged
• Items without original condition
• Items purchased through unauthorized channels

If you are unsure whether your order qualifies for a return, please contact our customer support team before sending the item back.

5. Return Request Process

To request a return, please contact us at:

Email:
support@rivloan.com

Please include:

• Order number
• Customer name
• Email address used for purchase
• Reason for return
• Photos of the product (if applicable)

Our customer support team will review your request and provide return instructions.

Please do not send items back before receiving return authorization.

6. Return Shipping

Customers are responsible for return shipping costs unless:

• The item received is incorrect.
• The item arrives damaged.
• We made an error with the order.

We recommend using a trackable shipping service when returning items, as we are not responsible for packages lost during return shipping.

7. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

• Refunds will be processed to the original payment method.
• Processing time may vary depending on your payment provider.
• Customers should allow additional time for the refund to appear in their account.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accepted before the order has entered processing or shipment.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

9. Exchanges

If you need to exchange an item for a different size or color, please contact our customer support team.

Exchange requests are subject to:

• Product availability
• Return eligibility requirements
• Order condition

10. Damaged or Incorrect Items

If you receive:

• A damaged product
• The wrong item
• Missing items from your order

Please contact us within 7 days after delivery.

Please provide:

• Order number
• Description of the issue
• Photos showing the problem

We will review the situation and provide an appropriate solution.

11. Contact Us

If you have questions about returns or refunds, please contact us:

Company Name:
Changsha Hongyi Business Services Co., Ltd.

Brand Name:
Rivloan

Email:
support@rivloan.com

Website:
https://rivloan.com/

Business Hours:
Monday - Friday
9:00 AM - 6:00 PM (EST)